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Members

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Getting care

Knowing how to understand, use and manage your health benefits is important. When you know how to use your health coverage, you’ll get the best treatment at the best cost, all while making the most of the benefits available to you.

Finding care and costs

Choose from quality doctors and hospitals that are part of your plan with our find care tool. We’ll help you find who you need, and give you estimates for treatment based on provider’s claims history, health plan benefits and your claims history.

Find care and costs

Getting care from the right place

There are many places to find care, but which place gives you the best care for your situation? Learn how to save on healthcare costs by understanding where to go for care.

Choose a PCP
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Seeing a doctor from home

Virtual care allows you to see a doctor or other healthcare provider from the comfort of your own home. Your plan includes Virtual Health, which you can use for nonemergency situations.

More about Virtual Health

Working with a case manager

Case and chronic condition management services are available to you. When a case manager calls, it’s part of an effort to get you helpful information to better manage your health. Learn more about case and chronic condition management.

Connect with a case manager

Achieving better mental health

Behavioral health is a critical part of your overall health and wellbeing. Your health plan includes New Directions, a behavioral health service that can help you achieve better mental health and clarity. Call 877-801-1159 or the number on the back of your member ID card for 24/7 support.

New Directions resources
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Having a baby

Special Delivery, our maternity health program, is available to expecting mothers. Learn more about the how to register for Special Delivery, and how the program can help you.

More about Special Delivery