Members
Frequently Asked Questions
I just got coverage with Arkansas Blue Cross and Blue Shield. What do I do now?
- Access your plan information and quick start guide with Blueprint Portal, an online, self-service that gives you 24/7 access to your health plan information.
- Find Care online or on Blueprint Portal to find a primary care provider (PCP). Your PCP is the doctor you should see first for routine medical care. You can change your PCP at any time.
Need help making a doctor appointment?
No problem! You can call us at 800-800-4298 between 8 a.m. and 5 p.m. CST, Monday through Friday, to speak with a caring professional who can help you find quality medical care near you.
Can I get assistance from a social worker?
ARHOME plans feature access to Arkansas Blue Cross and Blue Shield social workers.
Our social workers can help you:
- Find basic resources like food, clothing, shelter, transportation, medication assistance or an emergency shelter
- Get the right care, services and programs for your specific needs
- Deal with crisis situations
- Get referrals for behavioral health assessments, treatment and recovery
- Work with medical case managers
- Adjust to new, life-changing chronic illnesses or diagnoses
- Find support groups
- Reduce barriers to care
- Get homelessness resources
- Report adult abuse and neglect
For help, call our Social Work Services team at 501-688-0765 from 8 a.m. to 5 p.m., Monday – Friday. If you call after 5 p.m., please leave a voicemail and someone will return your call the next business day.
Where can I find a list of resources online?
How do I contact DHS?
DHS help line
Find work or develop a work plan
Enrolling in an ARHOME plan
How to update contact information with DHS:
- Online at www.ar.gov/update
- Call DHS at 888-987-1200
- Visit a local DHS county office
For additional help, contact your agent, call Arkansas Blue Cross at 800-800-4298, Monday - Friday, 8 a.m. to 5 p.m. or visit an ArkansasBlue Welcome Center.