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Members

Frequently Asked Questions

I just got coverage with Arkansas Blue Cross and Blue Shield. What do I do now?

  • Access your plan information and quick start guide with Blueprint Portal, an online, self-service that gives you 24/7 access to your health plan information.
  • Find Care online or on Blueprint Portal to find a primary care provider (PCP). Your PCP is the doctor you should see first for routine medical care. You can change your PCP at any time.

Need help making a doctor appointment?

No problem! You can call us at 800-800-4298 between 8 a.m. and 5 p.m. CST, Monday through Friday, to speak with a caring professional who can help you find quality medical care near you.

Can I get assistance from a social worker?

ARHOME plans feature access to Arkansas Blue Cross and Blue Shield social workers.

Our social workers can help you:

  • Find basic resources like food, clothing, shelter, transportation, medication assistance or an emergency shelter
  • Get the right care, services and programs for your specific needs
  • Deal with crisis situations
  • Get referrals for behavioral health assessments, treatment and recovery
  • Work with medical case managers
  • Adjust to new, life-changing chronic illnesses or diagnoses
  • Find support groups
  • Reduce barriers to care
  • Get homelessness resources
  • Report adult abuse and neglect

For help, call our Social Work Services team at 501-688-0765 from 8 a.m. to 5 p.m., Monday – Friday. If you call after 5 p.m., please leave a voicemail and someone will return your call the next business day.

Where can I find a list of resources online?

DHS Resource Guide

How do I contact DHS?

DHS help line

855-372-1084

Find work or develop a work plan

855-225-4440

Enrolling in an ARHOME plan

800-392-2583

What happens when the Public Health Emergency (PHE) declaration ends?

To help people keep their ARHOME coverage during the COVID-19 pandemic, the federal government put on hold the redetermination process for the ARHOME program. If someone was eligible for ARHOME coverage in March 2020, they were likely able to keep their coverage without having to send in new eligibility forms.

When the PHE ends, the department of human services (DHS) will start the redetermination process again. This means members could potentially lose coverage if they no longer qualify for the ARHOME program. You will need to take action to determine if you are still eligible for coverage. DHS will be reaching out to members with instructions on what steps to take. Arkansas Blue Cross is unable to update their contact info with DHS, so it is important for ARHOME members to update their email address, mailing address and phone number directly with DHS.

How to update contact information with DHS:

  1. Online at www.ar.gov/update
  2. Call DHS at 1-844-872-2660
  3. Visit a local DHS county office

For additional help, contact your agent, call Arkansas Blue Cross at 800-800-4298, Monday - Friday, 8 a.m. to 5 p.m. or visit an ArkansasBlue welcome center.