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Getting care

Choosing a PCP

A family doctor (also called a primary care provider or PCP) knows you and your medical history. Find out more about why a PCP is an important part of your health journey.

Choose a PCP

Virtual Health

For nonemergencies, state-licensed, board-certified physicians (including pediatricians) are available online – around the clock and around the world. When you can’t get to the doctor, expert healthcare is available from anywhere – 24/7/365.

More about Virtual Health

Stay in network

A common (and costly) mistake people make is visiting doctors or other healthcare providers who are not in their insurance company's network.

How to stay in network

Prior authorization

Sometimes prior authorization is needed to protect your health. Other times it may be needed to protect you from expensive tests or treatments when there are other, less expensive options available. Find out which services might require prior authorization.

Learn about prior authorization

Blue Distinction Centers

Find out which hospitals demonstrate superior capabilities in specialty care procedures, such as bariatric surgery, cardiac care, hip replacement and more.

View Blue Distinction Centers

Total Care

Total Care recognizes doctors that focus on health care instead of sick care. Total Care is coordinated, patient-focused and, in many cases, more affordable healthcare.

Learn more about Total Care

Value-based care programs

Value-based care initiatives reward physicians for positive health outcomes and coordinating care. Find out more about programs like Patient-Centered Medical Homes (PCMH) or the Comprehensive Primary Care initiative (CPC, CPC+) and other programs using the value-based care model.

View value-based care