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Member Service Lines

ServiceNumberHours (Central time)
Customer Service (main line)800-238-8379Monday – Friday: 8 a.m. to 5 p.m.
Metallic Plan Members (Gold, Silver, Bronze and Catastrophic) 800-800-4298
(TDD 501-502-1458)
Monday – Thursday: 8 a.m. to 5 p.m.
Friday: 8:30 a.m. to 5 p.m.
Dental - Benefits and Billing questions888-224-5213Monday - Friday: 8 a.m. to 5 p.m.
Dental - Claim questions888-223-4999Monday - Friday: 8 a.m. to 5 p.m.
State/Public School Employees800-482-8416Monday – Friday: 8 a.m. to 4:30 p.m.
Federal Employees800-482-6655 (TTY 711)Monday – Friday: 8 a.m. to 5 p.m., except for Federal holidays
Medi-Pak Supplement800-338-2312Monday – Friday: 8 a.m. to 5 p.m.
Medi-Pak Advantage (HMO)877-349-9335 (TTY 711)From April 1 to Sept. 30 - Monday – Friday: 8 a.m. to 8 p.m.
From Oct. 1 to March 31 - 7 days a week: 8 a.m. to 8 p.m.
Medi-Pak Advantage (HMO) Part D Prescription Drug Program 888-249-1595 (TTY 711)24 hours a day; 7 days a week
Medi-Pak Advantage (PFFS)877-233-7022 (TTY 711)From April 1 to Sept. 30 - Monday – Friday: 8 a.m. to 8 p.m.
From Oct. 1 to March 31 - 7 days a week: 8 a.m. to 8 p.m.
Medi-Pak Advantage (PFFS) Part D Prescription Drug Program 888-249-1556 (TTY 711)24 hours a day; 7 days a week
Medi-Pak Rx (PDP)866-390-3369 (TTY 711)From April 1 to Sept. 30 - Monday – Friday: 8 a.m. to 8 p.m.
From Oct. 1 to March 31 - 7 days a week: 8 a.m. to 8 p.m.
BlueCard®800-880-0918Monday – Thursday: 8 a.m. to 5 p.m.
Friday: 8:30 a.m. to 5 p.m.
Health Advantage800-843-1329Monday – Friday: 8 a.m. to 5 p.m.
BlueAdvantage Administrators of Arkansas888-872-2531