Members
With Virtual Health,
the doctor is always on-call
With a click, connect with experienced physicians and pediatricians from your smart device or computer. Virtual Health gives you peace-of-mind around the clock if you’re a senior, parent, or just busy and on-the-go.
How it works
1. Register for Blueprint Portal
Getting registered for Blueprint Portal is the first step. If you already have a Blueprint Portal account, sign in to get started.
2. Activate your Virtual Health account
Once you’re signed in to Blueprint Portal, choose Health & Wellness for a link to Virtual Health. Follow the prompts to create your virtual health username, password and security question. (You only need to do this once).
3. Choose a doctor
Choose from a large network of state-licensed, board-certified doctors (including pediatricians).
4. Start your Virtual Health visit
Arkansas law requires your first call to be a video call. Have your health information handy (conditions you have and medicine you take). And be prepared toto make a payment for the visit if your health plan requires it.
Member sign in
10mins
We have a cure for the waiting room.
Avoid crowds, the wait and the germs. Turn your own device into a virtual doctor’s office with same day appointments and with wait times of 10 minutes or less, Virtual Health fits around your schedule and in your hand.
24/7access
Talk to a physician from home or on the go.
Virtual Health connects patients with expert medical help on your smartphone or computer when you can’t see your primary care doctor.
15years
Experienced physicians for your virtual experience
All physicians are board-certified and have an average of 15 years of experience and are state-licensed, board-certified physicians and pediatricians.
Virtual Health is perfect for these nonemergency medical conditions*:
- Acne
- Allergies
- Common Cold
- Constipation
- Cough
- Diarrhea
- Ear Problems
- Fever
- Flu
- Headache
- Insect bites
- Nausea
- Pink eye
- Rash
- Respiratory problems
- Sore throat
- Urinary problems
- Vomiting
- And more…
Nonemergency behavioral health* conditions such as:
- Addictions
- Anxiety
- Depression
- Bipolar disorders
- Eating Disorders
- LGBTQ support
- Grief and loss
- Relationship issues
- Men’s issues
- Panic disorders
- Stress management
- Trauma and PTSD
- Women’s issues
- And more…
*For coverage verification, call the number on the back of your member ID card or contact your group administrator.
Virtual Health is NOT for emergencies
Of course, if you have a broken bone, excessive bleeding, dangerously high fever, bad burn, symptoms of heart attack or stroke, etc., get to an emergency room as quickly as possible.
Copyright ©2021 MDLIVE Inc. All Rights Reserved. MDLIVE does not replace the primary care physician and is not an insurance product. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs, which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://welcome.mdlive.com/terms-of-use/. MDLIVE is an independent company which provides telehealth services on behalf of Arkansas Blue Cross and Blue Shield and Health Advantage
MDLIVE is a separate company that provides telehealth services for members of Arkansas Blue Cross and Blue Shield, and eligible Health Advantage and BlueAdvantage Administrators of Arkansas members.
Virtual Health currently is available to all fully insured health plans but not available to all health plans. Members with an active medical plan whose coverage includes Virtual Health should be able to successfully register via the link within Blueprint Portal. Your benefit summary will indicate if Virtual Health is available to you. Notably, it is not available to members who have limited duration plans, Medicare Prescription Drug and Medicare Supplement plans, plans covering employees of FEP, Arkansas State and Public Schools, or Baptist Health.