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Behavioral Health

Support when you need it most

At Arkansas Blue Cross and Blue Shield, we recognize that your mental and behavioral health is key to your physical health. With our whole-person approach to healthcare we are here to provide greater access to therapy, providers and resources to ensure your mental health is a priority.

Get help

Behavioral health means improving the emotions and behaviors that affect your overall well-being – whether it’s depression, addiction, stress, anxiety or anything else that’s negatively impacting your life. If you or someone close to you needs help, we have solutions.

Find care

Virtual Health

Virtual Health is now available through your health plan for behavioral health services. Virtual Health is available 24/7 for mild to moderate conditions related to anxiety, depression, LGBTQ support, relationship issues, panic disorders, and more.

Get connected
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Personalized Support

New Directions Behavioral Health

You have 24/7 access to behavioral health services to help you get the care you need with New Directions Behavioral Health. When you call, a clinician will help you understand your behavioral health needs and how you can benefit from care. They offer specialized services on eating disorders, autism, and more. Go to their website to learn about what you can expect during your behavioral health visit and explore the reliable materials on topics such as depression, substance use, anxiety, ADHD and others.

Call the New Directions helpline at 877-801-1159.

Go to New Directions

Case Management

Behavioral Health Support Team is a dedicated team of local mental health and substance use professionals who help you identify needs, create a treatment plan and coordinate care with your doctors. Case managers help provide integrated care, prevention and chronic care management by connecting you to the appropriate care and other resources in your community for support.

Connect with a case manager by calling the number on the back of your member ID card.

Self-help and other resources

Arkansas Blue Cross provides access to tools and information to help you with behavioral health information including crisis resources, mental health conditions, community resources, suicide prevention information and more.