Arkansas Works

Member Information

2019 Update

Arkansas Works members are no longer be required to report their work activity to keep their health insurance coverage.

What has changed with the Arkansas Works work requirement?

A federal judge has ruled that Arkansas Works members are not required to report their work activities to keep their insurance.

What does this mean for Arkansas Works members?

They will no longer be required to report their work activity to keep their health insurance coverage. Their health insurance coverage will not change.

Will Arkansas Works members ever be asked to report their work activity again in the future?

If the work requirement resumes, members will be notified by DHS with a letter in the mail and a message on their online account at access.arkansas.gov.

What did the federal judge review in the case?

Arkansas Works members who didn't qualify for an exemption have to spend 80 hours a month working, volunteering or doing other approved activities, and they are required to report these activities online or by phone. Arkansas Works members who fail to report for three months lose their coverage and cannot reenroll until the next calendar year. The legality of the work requirement was challenged in court and the judge struck down the work requirement on March 27, 2019.

Who initiated the lawsuit and who made the ruling?

The suit was filed by National Health Law Program, the Southern Poverty Law Center and Jonesboro-based Legal Aid of Arkansas, and was decided by U.S. District Judge James Boasberg.

What action will Arkansas Blue Cross and Blue Shield take after the ruling?

Arkansas Blue Cross is working closely with the Arkansas Department of Human Services (DHS) to ensure Arkansas Works members are aware of the ruling and the resulting work requirement reporting changes. We will continue to help our Arkansas Works members find resources for work, education and other health-related activities in their communities.

Member Rewards Card

Arkansas Works members can earn rewards by visiting their doctor for an annual wellness exam as part of the Arkansas Blue Cross Member Rewards Visa® Prepaid Card program.*

To learn more about the Member Rewards Card, please call 1-800-800-4298 or log into My Blueprint.

*One reward will be awarded per calendar year once the claim has been paid for the wellness exam.

Check your balance

Need help?

Call us

1-800-800-4298

Email us

exchangecustomerservice@arkbluecross.com

DHS Help Line

1-855-372-1084

DHS Resource Guide

https://humanservices.arkansas.gov/arworksresource/

Find Work or Develop a Work Plan

1-855-225-4440

Enrolling in an Arkansas Works Plan

1-800-392-2583

Do you need help making a doctor appointment? No problem! You can call us at 1-800-800-4298 between 8 a.m. and 5 p.m. CST, Monday through Friday, to speak with a caring professional who can help you find quality medical care near you.

You may be eligible for free diabetic blood sugar testing supplies [pdf, 1130 KB] . We encourage our diabetic members to perform blood sugar testing — as prescribed by your physician — by offering a blood glucose testing supply benefit. For more information, call 1-800-686-2609 or visit the diabetes education program page.

Arkansas Works plans feature access to Arkansas Blue Cross and Blue Shield social workers.

Our social workers can help you:

  • Find basic resources like food, clothing, shelter, transportation, medication assistance or an emergency shelter
  • Get the right care, services and programs for your specific needs
  • Deal with crisis situations
  • Get referrals for behavioral health assessments, treatment and recovery
  • Work with medical case managers
  • Adjust to new, life-changing chronic illnesses or diagnoses
  • Find support groups
  • Reduce barriers to care
  • Get homelessness resources
  • Report adult abuse and neglect

For help, call our Social Work Services team at 501-688-0765 from 8 a.m. to 5 p.m., Monday – Friday. If you call after 5 p.m., please leave a voicemail and someone will return your call the next business day.