Financial information privacy notice

Arkansas Blue Cross and Blue Shield and its affiliates (including HMO Partners, Inc. d/b/a Health Advantage) understand the privacy of your employees’ information is important to you. The proper handling and security of that information is one of our highest priorities. We want you to know how we protect that information should any of your employees have questions about how their information is handled.

Arkansas Blue Cross collects nonpublic personal financial information about the members of your health plan from several sources. This information includes such items as names and other personal identifiers from applications for Arkansas Blue Cross products, transaction information from the use of our products, and information related to the fact that your employees who are covered by us have been or currently are our customers.

Customer information

Arkansas Blue Cross and its affiliates collect nonpublic personal financial information about the members of your health plan from several sources. This information includes such items as names and other personal identifiers from applications for Arkansas Blue Cross and its affiliates’ products, transaction information from the use of our products, and information related to the fact that your employees have been or currently are our customers.

Sharing of information

Arkansas Blue Cross and its affiliates do not disclose, and do not wish to reserve the right to disclose, nonpublic personal information about your health plan members to our affiliates or other parties except as permitted or required by law. Examples of instances in which Arkansas Blue Cross and its affiliates may provide personally-identifiable information about your employees (including but not limited to name, postal and email addresses, telephone numbers, and related nonpublic financial information) to affiliates or other third parties are:

• To service or process products that your employees have requested.
• To provide information as permitted and required by law to accrediting agencies.
• To provide information to comply with federal, state or local laws in an administrative or judicial process.
• To provide information to a business associate (including one of our affiliated companies) working with Arkansas Blue Cross in providing services to your health plan and your employees (our members).

How we protect your information

Arkansas Blue Cross and its affiliates use various security mechanisms to protect your employees’ personal data including electronic and physical measures as well as company policies that limit employee access to non-public personal financial information. Improper access and use of confidential information by an Arkansas Blue Cross employee can result in disciplinary action up to and including termination of employment.

Disclosure of privacy notice

Arkansas Blue Cross and its affiliates recognize and respect the privacy concerns of potential, current and former customers. Arkansas Blue Cross and its affiliates are committed to safeguarding this information. This Financial Information Privacy Notice is provided for informational purposes and will be updated and distributed as required by law. It is also available on our website at arkansasbluecross.com or from our Customer Service Call Centers. Our Customer Service Call Centers are open from 8 a.m. to 4:30 p.m., Central time, Monday through Friday.

Arkansas Blue Cross — 800-238-8379

Self-funded group members should call Customer Service using the toll-free telephone number on their ID card.