Text messaging

We don’t want you to miss important information about your benefits and health coverage. That’s why we want all members to opt in to text messaging. By receiving text messages, you will get timely information sent to your phone about products and services available under your health plan; help finding the right care; and tips on using your coverage wisely.

How to enroll in text

Online:

1. Register or sign into Blueprint Portal
2. Click on the icon in the upper right
   1. Choose Go Paperless and toggle on text notifications
   2. Choose Settings and enter your mobile phone number

Phone:

1. Call the customer service number on the back of your ID card
2. Tell the representative you want to opt in to text messaging

Terms & conditions

Terms and conditions apply when you provide consent to receive text messages from Arkansas Blue Cross and Blue Shield or any of its affiliates, subsidiaries, or vendors. Text messaging may include texts related to your benefits, programs, products, services, and tools. Text messages will be sent to the mobile number you have listed in your Blueprint Portal account. You may text “XXXX” at any time to [insert short code] to stop receiving messages or opt out within Blueprint Portal. Message and data rates may apply.

Messaging frequency is dependent on your health plan and benefit activity but will not exceed 5 messages per week.

We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time.

Please log in to Blueprint Portal to update your mobile number if it changes. Password-protecting mobile device(s) and enabling encryption, if available, is recommended.

Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who access your device. When you choose to receive text messages from us, you do so at your own risk. Once texted, your information may no longer be regulated under HIPAA’s Privacy Rule.