Support
Member Service Lines
| Service | Number | Hours (Central time) |
|---|---|---|
| Customer Service (main line) | 800-238-8379 | Monday – Friday: 8 a.m. to 5 p.m. |
| Metallic Plan Members (Gold, Silver, Bronze and Catastrophic) | 800-800-4298 (TDD 501-502-1458) | Monday – Thursday: 8 a.m. to 5 p.m. Friday: 8:30 a.m. to 5 p.m. |
| Dental - Benefits and Billing questions | 888-224-5213 | Monday - Friday: 8 a.m. to 5 p.m. |
| Dental - Claim questions | 888-223-4999 | Monday - Friday: 8 a.m. to 5 p.m. |
| State/Public School Employees | 800-482-8416 | Monday – Friday: 8 a.m. to 4:30 p.m. |
| Federal Employees | 800-482-6655 (TTY 711) | Monday – Friday: 8 a.m. to 5 p.m., except for Federal holidays |
| Medi-Pak Supplement | 800-338-2312 | Monday – Friday: 8 a.m. to 5 p.m. |
| Medi-Pak Advantage (HMO) | 877-349-9335 (TTY 711) | From April 1 to Sept. 30 - Monday – Friday: 8 a.m. to 8
p.m. From Oct. 1 to March 31 - 7 days a week: 8 a.m. to 8 p.m. |
| Medi-Pak Advantage (HMO) Part D Prescription Drug Program | 888-249-1595 (TTY 711) | 24 hours a day; 7 days a week |
| Medi-Pak Advantage (PFFS) | 877-233-7022 (TTY 711) | From April 1 to Sept. 30 - Monday – Friday: 8 a.m. to 8
p.m. From Oct. 1 to March 31 - 7 days a week: 8 a.m. to 8 p.m. |
| Medi-Pak Advantage (PFFS) Part D Prescription Drug Program | 888-249-1556 (TTY 711) | 24 hours a day; 7 days a week |
| Medi-Pak Rx (PDP) | 866-390-3369 (TTY 711) | From April 1 to Sept. 30 - Monday – Friday: 8 a.m. to 8
p.m. From Oct. 1 to March 31 - 7 days a week: 8 a.m. to 8 p.m. |
| BlueCard® | 800-880-0918 | Monday – Thursday: 8 a.m. to 5 p.m. Friday: 8:30 a.m. to 5 p.m. |
| Health Advantage | 800-843-1329 | Monday – Friday: 8 a.m. to 5 p.m. |
| BlueAdvantage Administrators of Arkansas | 888-872-2531 |