Member rights & responsibilities
As a member, you have a certain rights and responsibilities, such as filing appeals, subrogation, privacy, nondiscrimination and more.
Summary of Benefits and Coverage
View an easy-to-understand summary about your health plan's benefits and coverage.View benefits
Report fraud and abuse
Find out how to spot and report fraud such as false claims, misrepresentation of services, medically unnecessary services and more.
File an appeal if a claim is denied
Members have a right to file an appeal to request the review of a denial of a claim in whole or in part.View appeals
Avoid phone scams
If you receive a call from Arkansas Blue Cross and Blue Shield, we want you to be certain it really is from us. Here's a few ways to be 100 percent certain.How to avoid phone scams
What is subrogation?
Subrogation refers to the legal right of an insurance company — after payment of a loss — to recover monies from the responsible party's insurance carrier.
Personally Identifiable Information (PII) disclosure
Review our privacy notice statement regarding your Personally Identifiable Information.View PII disclosure [pdf]
Transparency in coverage
This section provides general information concerning our health insurance plans to aid in the understanding of common policies and procedures.View transparency in coverage