March 19, 2015

Premera Blue Cross, a Blue Cross and Blue Shield company, announced that it was the target of a sophisticated cyber attack. Although we have not yet received data from Premera, there is reason to believe that some members covered by Arkansas Blue Cross, Health Advantage, or whose benefits are administered by BlueAdvantage Administrators of Arkansas, may have had some personal information accessed.

These members would have received health care services at any time since 2002 in Washington or Alaska, where Premera processed the claim. Affected members will be notified by letter in the next several weeks and will have the opportunity to enroll in free credit monitoring and an identity theft protection program, provided by Premera. Visit to learn more.

We take seriously the protection of our members’ information and are committed to helping our members through this incident. We will continue to update members as more information becomes available.

February 27, 2015

As many of our members know, Anthem, Inc., a Blue Cross and Blue Shield company, experienced a sophisticated cyber attack recently that allowed hackers access to members' personal information, including information of some of our members at Arkansas Blue Cross and Blue Shield, BlueAdvantage Administrators of Arkansas and Health Advantage.

The member information accessed was limited to personal identification data and includes names, dates of birth, addresses, telephone numbers, emails, health plan ID numbers, and a small percentage of Social Security numbers (SSN). According to Anthem, no member credit card, claims or medical information was compromised. Anthem and Arkansas Blue Cross are in the process of notifying these members and letting them know that Anthem is offering free credit monitoring and ID theft protection to them.


The cyber attack that Anthem experienced appears to have begun in early December 2014, but was not detected by Anthem until January 27, 2015, due to the fact that the unknown intruder used a system identity and password of an Anthem database administrator that had been hijacked; it took Anthem several more days, to January 29, 2015, before it was able to determine that an internal database at Anthem had, in fact, been breached.

Arkansas members affected

Anthem has notified us that 17,050 Arkansas residents covered or administered by Arkansas Blue Cross, BlueAdvantage or Health Advantage have been affected; only eight with Social Security number disclosure.

Additionally, 144,865 Arkansas residents covered by Anthem or another Blue Plan have been affected.

Anthem states where claims were processed

All Blue Cross and Blue Shield companies work independently. However, Anthem serves as the claims processor for health care services received in the 14 states where Anthem operates.