Members

Your Right to Privacy

We take the privacy of your protected health information very seriously. It is our goal to safeguard your information from inappropriate use or disclosure. We have taken many steps to ensure the safekeeping of your data, the security of your communications with us, and disclosure of only information necessary to fulfill our role as your insurer.

The following items provide details of our privacy and security processes.

  • Web Privacy Statement: This statement provides information concerning our website, how it works and how we protect you when you visit the site or provide information through the site.

  • Notice of Privacy Practices: This notice outlines your rights in regard to the protected health information we create and maintain about you, as well as how you can exercise your rights. It also describes how we use your protected health information. In addition, you always have the right to a paper copy of this notice, which can be requested through our customer service department.

  • Financial Information Privacy Notice: This notice provides information on how we handle financial information about you.

  • File a Complaint: If you feel your privacy rights have been violated, you have the right to file a complaint with us or with the Department of Health and Human Services.

  • Privacy Request Forms: These printable forms allow you to exercise your privacy rights in the most efficient manner. By printing, completing and sending these forms to the Privacy Office, your request will be processed efficiently because we will have the information needed to fulfill the request.