Helpful contact information
Dental provider network managers
Steven Seymour
Counties include: Arkansas, Ashley, Baxter, Benton, Boone, Bradley, Carroll, Chicot, Clark, Cleveland, Dallas, Desha, Drew, Garland, Grant, Hot Spring, Jefferson, Lee, Lincoln, Madison, Marion, Monroe, Montgomery, Newton, Perry, Phillips, Pike, Pulaski, Saline, Searcy, Washington and Yell.
Sheila Ward
Counties include: Calhoun, Clay, Cleburne, Columbia, Conway, Craighead, Crawford, Crittenden, Cross, Faulkner, Franklin, Fulton, Greene, Hempstead, Howard, Independence, Izard, Johnson, Lafayette, Lawrence, Little River, Logan, Lonoke, Miller, Mississippi, Nevada, Ouachita, Poinsett, Polk, Pope, Prairie, Randolph, Scott, Sebastian, Sevier, Sharp, St. Francis, Stone, Union, Van Buren and Woodruff.
If customer service is unable to help, please have a reference number before calling or emailing for assistance.
ABCBS (Arkansas Blue Cross and Blue Shield)
- Federal Employee Program (FEP) customer service - 800-482-6655
- Availity - 800-282-4548
- Availity escalated issues - Have Availity reference number available when calling - 855-822-2446
- Valenz Health (Re-credentialing) - 888 273-3368 Option 1
- Waiting periods - Members should contact their employee or agent.
Plans administered by Arkansas Blue Cross and Blue Shield
(Dental Select PPO, Dental Select PPO Plus, Arkansas Blue Cross DentalBlue PPP, Medicare Advantage)
- Third Party Claims Administrator - benefits, eligibility, customer service - 888-224-5213
- ECHO Health - Electronic Funds Transfer (EFT) 800-886-5913
- Electronic Services - electronic claims and portal issues - 800-633-5430
FEP Dental/Grid
- Contact the number on the member's ID card or call 855-504-2583
Additional contact information
USAble Life
Dental Provider Relations
PO Box 1650
Little Rock, AR 72203
Email: dentalproviderrelations@usablelife.com
Contact them for:
- Demographic changes
- Credentialing
- Re-credentialing
ABCBS quick reference guide
Access essential dental plan information, contacts, and tools with this easy-to-use reference guide.
Dental claims and benefits information
Dental Claims Administrator
PO Box 69436
Harrisburg, PA 17106-9436
Dental Providers: Submit all claims and pre-determination requests directly to the claims administrator.
For customer service inquiries, please call toll free 888-224-5213.