Live chat
Chat online with customer service through Blueprint Portal. Live chat is available for most members.
Email us
As a member, you can email our customer service team anytime. We’re here to support you.
Call us
Need help by phone? View our list of customer service numbers to reach the right team.
- Claims
Check the status of a claim
- Coverage details
See what your plan covers
- Make a payment
Easily make an online payment (if available for your plan)
- Get your ID card
View or share a digital version of your member ID card
- Find a form
Get forms specific to your plan
- Copay and deductibles
Access your personalized copay and deductible details
Take your health insurance wherever you go
Blueprint Portal lets you manage claims and coverage information, access or request ID cards, find care and cost information, and much more. Need help with Blueprint Portal? Call 800-238-8379.
For the fastest service, call the phone number on the back of your member ID card.
General customer service lines
Main customer service line, 800-238-8379
Metallic plan members (Gold, Silver, Bronze and Catastrophic), 800-800-4298
Dental - Benefits and Billing questions, 888-224-5213
Dental - Claim questions, 888-223-4999
Federal Employees, 800-482-6655
BlueCard®, 800-880-0918
TTY (hearing-impaired), 711. Most members can also live chat with customer service in Blueprint Portal.
