The patient-centered medical home (PCMH) is a method to deliver and organize healthcare
that helps to improve the patient’s experience of care, improve the health of populations,
and reduce or control the costs of healthcare. The Patient-Centered Medical Home
model allows the primary care physician and the patient to be in the center of the
healthcare system, to know what is going on and help the patient be in control of
Comprehensive Care – a personal model of healthcare that includes
an ongoing relationship between a patient and their primary care physician, who
will help patients with their healthcare needs in all stages of life. The physician
and care team know the patients and their families, and assume an ongoing responsibility
of care. The care team uses a planned approach to identify needed services in order
to improve the health of the population in general as well as the individual patient.
The ultimate goal is to get patients healthy and keep them healthy.
Patient-Centered Care – the PCMH model is a partnership between the
primary care team and the patient. Patients are presented with treatment options
and the information they need in order to make an informed decision regarding their
plan of care that meet their own personal goals. The PCMH will equip patients with
the knowledge and tools they need to manage their conditions.
Coordinated Care – the patient’s healthcare needs are coordinated
and managed by a primary care team who will focus on improving communication across
the entire healthcare system. Referrals and tests are tracked to make sure patients
receive the care they need and the primary care team receives the records and test
results in order to provide the best care possible. Patients are contacted after
hospitalization to make sure that they receive any follow-up care needed.
Accessible Services – patients receive the right care, at the right
time, in the right place.
Quality & Safety – medical homes provide care based on evidence-based
guidelines to provide better quality of care, tracking outcomes and results, and
continually working to improve care.
Arkansas Blue Cross and Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association and is licensed to offer health plans in all 75 counties of Arkansas.
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