Information for Members Living Outside Arkansas

If you are a member of Arkansas Blue Cross and Blue Shield and are living out of state, Arkansas Blue Cross is considered your "home" Plan. When you are living in another state, the Blue Cross Plan in the other state is your "host" Plan.

Arkansas, as your home Plan, always will be responsible for the "member relationship." The host Plan manages the "provider relationship."

If you are living out of state and need medical care, call 1-800-810-BLUE (2583) to find the name of the nearest participating hospital. If it is an emergency, go directly to the nearest hospital’s emergency room.

When you live out-of-state, you can take advantage of the provider relationships in that state because you are a Blue Plan member. By using BlueCard® participating providers, you will reduce your out-of-pocket expenses and will not be "balance billed" by participating providers for covered services.

To use the BlueCard program, members should:
  1. Always carry your most current Arkansas Blue Cross ID card.
  2. When you're outside your Blue Plan’s area, pull out your ID card and call BlueCard access at 1-800-810-BLUE (2583) for information on the nearest Blue Cross and Blue Shield doctors and hospitals in the area where you are traveling or living. For other questions, call Arkansas Blue Cross Customer Service.
  3. When you arrive at the doctor's office or hospital, present your Arkansas Blue Cross ID card, and the doctor's office or hospital will verify your membership and coverage.
  4. After you receive medical attention, your claims will be routed to Arkansas Blue Cross.
  5. All participating providers are paid directly, relieving you of any hassle or worry. You usually will need to pay only for out-of-pocket expenses (non-covered services, deductibles, copayments or coinsurance).
  6. Arkansas Blue Cross will send you a detailed Explanation of Benefits report. Your EOB also is available under My Blueprint.