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Behavioral Health

Whole health starts in the mind.

Our goal is to provide you with support for your behavioral health needs.

New Directions Behavioral Health

We work with New Directions Behavioral Health to provide behavioral health services and resources to help you get the care you need, when you need it — no matter what challenges you’re facing.

Get support for:

  • Depression
  • Substance use
  • Anxiety
  • ADHD
  • Bipolar disorder
  • Autism management
  • And more

Talk to your HR administrator to learn more about whether your company has additional behavioral health benefits as part of your employer-sponsored health plan.

Go to New Directions Behavioral Health

Don’t navigate behavioral health alone.

You have 24/7 access to licensed clinicians through New Directions help line. Get help with finding a provider, answering benefits questions or help in time of crisis.

Call 877-801-1159

Additional crisis resources:

  • UAMS Health AR ConnectNow: Arkansas Behavioral Health Call Center: 800-482-9921
  • National Suicide Prevention Lifeline: 800-273-TALK (8255)
  • National Domestic Violence Hotline: 800-799-SAFE (7233) or 800-787-3224 (TTY)
  • National Veterans Crisis Line: 800-273-8255, press 1

Virtual Behavioral Health

Virtual Health (powered by MDLIVE) is now available through your health plan for behavioral health services. Virtual Health is available 24/7 for mild to moderate conditions related to anxiety, depression, LGBTQ support, relationship issues, panic disorders, and more.

More about Virtual Health

Case management program

Work with a licensed behavioral health professional who can help you identify needs, create a treatment plan and coordinate care with your doctors. The behavioral health team can help you locate in-network providers, specialty doctors and treatment facilities, and connect you to others in your community for support. Some health plans may not have case management.

Learn more

Substance use hotline

Looking for self-guided help? JustFive is a six module education course about substance use disorders.

To speak with someone, call 877-326-2458

Learn more about substance use

New Directions Behavioral Health is a separate company that provides behavioral health services to eligible members of Arkansas Blue Cross and Blue Shield, Health Advantage and BlueAdvantage Administrators of Arkansas, all licensees of the Blue Cross Blue Shield Association.

The health education resources provided by case managers is for health education purposes only. We do not offer medical advice or medical services. Always consult your treating physician(s) for medical advice or services you may need. Check your member benefits for coverage of services. All information furnished by you is kept strictly confidential and only used to provide us with information necessary for participation.