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Original Medicare telehealth information for our Medicare Supplement members

On Tuesday, March 17, in response to the novel coronavirus (COVID-19) outbreak, the Centers for Medicare & Medicaid Services (CMS) increased access to Medicare telehealth services. Here’s what you need to know.

Why did CMS make these changes?
  • Medicare members will now be able to receive certain services without having to travel to a healthcare facility.
  • Using telehealth will help slow community spread of the COVID-19 virus by keeping people in their homes.
  • Telehealth will allow Medicare members to maintain access to the care they need.
What types of services does telehealth cover?
  • Common office visits
  • Mental health counseling
  • Preventive health screenings
Why should you use telehealth services?
  • You can visit with a doctor from your own home without visiting a doctor’s office or hospital, which might put you at risk for infection.
  • It helps doctors and nurses treat more people who need to be seen in-person.
How will I be charged for telehealth services?
  • Original Medicare coinsurance and deductibles still apply for telehealth services.
  • Medicare members will be billed similarly to the way they would for an in-person doctor visit.
What equipment do I need to use telehealth services?
  • You can use telehealth services on any device that has audio and video capabilities that are used for two-way, real-time interactive communication.
  • Examples of these devices include desktop or laptop computers with video cameras and microphones, smart phones and tablets.

Still have questions? Feel free to call our customer service team. Just call the number on the back of your member ID card. We are here to help.