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Coronavirus (COVID-19) information

Here’s what you need to know to help keep you and your family healthy.

Arkansas Blue Cross and Blue Shield and Health Advantage are helping to fight coronavirus. We are committed to the safety and well-being of our members. We are working closely with the state and federal government during the coronavirus outbreak to ensure that our members get the information and care they need.

COVID-19 vaccination information: COVID-19 vaccination is one of the powerful tools that can help end the pandemic. To get the latest info on when and where you and your loved ones can get vaccinated, check out our COVID-19 vaccine update.

Select your plan’s coverage:

ArkansasBlue welcome centers across the state are offering phone and video appointments only.

In-person appointments are temporarily unavailable as the health of our customers, employees and community is our priority. Schedule a phone or video appointment with an insurance expert from our welcome centers to receive customer service, shop for new plans or find out if you’re eligible for financial assistance.

Learn how to pay your bill.

News releases

Don’t get scammed by fake products and services for coronavirus

Unfortunately, in times of crisis, there are always scammers trying to take advantage of the situation. The current outbreak of the novel coronavirus is no different. You may see the following advertisements or solicitations on the internet, by email or in person:

  • Advertisements for vaccinations, medications or ineffective health products (herbal teas, supplements, oils or ointments) to treat coronavirus.
  • Unexplained or unauthorized laboratory tests or prescriptions appearing on your Explanation of Benefits statement. This could be caused by identity theft or medical fraud.
  • Emails about coronavirus that can contain computer viruses (don’t open attachments from unknown senders).
  • Phone calls asking for your member ID/bank account information for free testing/services.
  • Door to door solicitation for testing and prescribing.

Don’t take the bait. Pay attention to local and federal authorities. Watch the news. If you think a message could be a scam, it probably is. If someone says they are from Arkansas Blue Cross and Blue Shield, hang up and call our customer service number on the back of your member ID card. If the call did come from one of our customer service representatives, we should have a record of the call.