A conflict of interest can be defined as a situation where your personal interests
or activities could influence your judgment or your decisions, and therefore your
ability to act in the best interests of the company. A conflict of interest includes
activities that may only appear to influence your judgment or decisions. Because
even the appearance of a potential conflict of interest can cause our business partners
and customers to question our motives, we must ensure that our personal interests
do not create such a situation.
A conflict of interest between our personal interests and professional responsibilities
is often characterized by situations where we, or members of our family, stand to
receive a personal benefit, whether financial or otherwise, as a result of our actions
in connection with the company. For example, if you or your spouse have a financial
interest in a company seeking to do business with the company, your loyalty to the
company would be in direct conflict with your personal financial interests. The
same conflict would be present if you or your spouse have a financial interest in
a company competitor. In addition, in order to avoid the conflicts prohibited by
this standard, company employees must disclose any financial interests that they
or immediate members of their family have in either company competitors or in companies
doing business (or seeking to do business) with the company.
Another example of a conflict of interest would be where a company seeking to do
business with the company offers you a gift or loan. As is discussed in more detail
under Standard 6 below, the acceptance of a gift or loan from a potential business
partner could compromise your ability to act in the best interests of the company
and must therefore be declined. This prohibition does not apply to routine business
courtesies, which are discussed in more detail under Standard 6 below.
We must also take care to ensure that any secondary employment we engage in does
not create an actual or potential conflict of interest. For this reason, company
employees may not serve as consultants to, or as directors, officers or part-time
employees of, company competitors, nor may company employees serve in such capacities
for any subcontractors, vendors or others seeking to do business with the company
unless such relationships have been fully disclosed in writing to the company and
its compliance officer, and a determination has been made after appropriate review
that any actual or potential conflict has been resolved or mitigated so as to avoid
compromising the loyalty of the employee or the integrity, security, reputation
and best interests of the company.
Compliance with this standard requires full disclosure on the part of all company
employees. Accordingly, you must disclose all actual or potential conflicts of interest
to the company so that the company can determine whether a conflict exists and if
so, what actions should be taken to eliminate or avoid the conflict. At least once
per year the company will distribute a conflict of interest questionnaire to all
company directors, officers, managers and certain other employees. Persons to whom
the conflict of interest questionnaire is distributed must answer all questions
fully and accurately and must certify as to the accuracy of the information given.
Responses to the conflict of interest questionnaire will be reviewed by the senior
counsel, litigation, who will collect any additional information needed, determine
whether actual or potential conflicts exist, and whether a resolution or mitigation
plan is required to address such actual or potential conflicts. The senior counsel,
litigation, will then classify questionnaire responses into appropriate categories
and will submit the completed conflict of interest questionnaires to the Board's
Code of Business Conduct and Compliance Committee with recommendations of any specific
mitigation plans needed to address identified conflicts or potential conflicts.
The senior counsel, litigation, will also work with outside auditors to follow up
with affected employees and supervisors during the year to check on mitigation plan
compliance. The outside auditor's report of such follow-up review will be submitted
annually to the Board's Code of Business Conduct and Compliance Committee.
Arkansas Blue Cross and Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association and is licensed to offer health plans in all 75 counties of Arkansas.
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