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Frequently Asked Questions

  1. How can I tell when the position will close?
    We do not provide a close date. Once hiring managers/supervisors are comfortable with the applicant pool, they may close the position at any time. We recommend applying at the time you see the position posted.

  2. How can I check the status of my application?
    With Workday, you have the ability to create a candidate profile, which will include all information about the positions that you have applied for and will include status updates when they become available. We encourage you to complete this profile entirely so that you can track each job that you apply for.

  3. How long does my application stay on file?
    Once the position you applied for is filled, you no longer have an active application on file. Therefore, your application is only active until the position is filled. By managing your candidate profile, you can see the status of each job that you apply for.

  4. I have locked my account, how can I get into the system?
    Workday automatically locks an external account for 30 minutes after five unsuccessful sign-in attempts. To unlock your account, select “Forgot Password” for a one-time use link for resetting your password. Workday limits users to five password reset requests in a 24-hour period.

  5. I forgot my log-in password, how can I get into the system?
    To reset your password, select “Forgot Password” for a one-time use link to reset your password.

  6. If there are several positions posted with the same job title, must I apply for each posting to be considered for all positions?
    Arkansas Blue Cross and Blue Shield only accepts position-specific applications; therefore, you must apply for each position of interest. These positions are likely to be under different divisions and report to different hiring managers/supervisors.

  7. I applied for several positions with the same job title. I received a message stating the position was filled. Does this mean I am no longer being considered for all positions with that job title?
    Your application is associated with a specific job. The notification will only apply to that one specific position.

  8. Once I have completed my application, what is the next step in the process?
    Once you submit your application, it is automatically sent to the hiring manager/supervisor and Human Resources. Your qualifications are then verified by Human Resources based on the work history and experience you have listed on your application. It is important to enter as much information as possible on your application to justify your qualifications.

  9. Is there anyone I can speak with about my application?
    The hiring process involves several steps. You will be notified once a recruiter has reviewed your application.

  10. Who can I contact for assistance?
    You may call the Human Resources Support Center, 501-378-2133, or email

  11. What if I have a family member working for Arkansas Blue Cross and Blue Shield? Can I still be considered for positions?
    Having a family member working for Arkansas Blue Cross and Blue Shield does not prevent employment. However, your relationship to the employed relative along with the Director to whom your relative reports are the deciding factors. You must list relatives’ names and relationships on your application. Immediate family members cannot work under the same Director. The information provided will be verified by Human Resources.

  12. What if I have a felony? Will I still be considered for employment with Arkansas Blue Cross and Blue Shield?
    You are required to disclose information concerning the conviction of a guilty plea or nolo contendere (no contest) to a felony, misdemeanor, or any offense under the Violent Crime Act of 1994, with charges involving dishonesty or breach of trust. Arkansas Blue Cross and Blue Shield is prevented from hiring individuals with such charges, convictions, or pleas. A favorable background check is required before employment.