Welcome To a More Secure Future

With Arkansas Blue Cross and Blue Shield

a Guide to Using Your New Policy

Getting started

Having a health insurance policy is a smart move in protecting your future. You know that your health matters today, not just in the distant weeks and years. This site will help you:

  • Understand your ID card
  • Learn how to pay your bill
  • Know how to get care
  • Set-up an online account to get more details information about your claims

Take a look. We make it simple. Resources are just a phone call, tap or click away. Simply explore this website and take advantage of all we have to offer to you.

Your Member ID Card

How to use your member card
X

Learn more about your ID Card

For more information, select a number.

1

Member ID Number

Helps us identify who you are, the type of plan you have and how your claims are paid

2

RX Categories

Used by the pharmacy to determine what’s covered, apply your discount and file your claims

3

RX Copay

How much you pay for your prescriptions depending on their type

4

Group Number

Used to check your plan's benefits

5

Deductible

How much you pay for medical expenses before the health plan begins to pay for some covered services

6

Copay

How much you pay for a doctor visit, depending on the type

7

Coinsurance

How much of your medical bill you must pay after meeting your deductible

8

Type Of Plan

Lets us know what kind of coverage you have

9

Suitcase

Represents access to national BlueCard® network (see Find Medical Care Quickly for more information)

Disclaimer: Your card may look slightly different or have different information.

Your member ID card is your ticket to healthcare

Think of your member ID card as your ticket to quality healthcare. You'll want to carry it with you when seeking care so you and the healthcare provider can see what healthcare coverage you have.
You'll need your member ID card any time you visit a:

  • Doctor
  • Hospital
  • Pharmacy
  • Anywhere you get health services
View an example ID card

Coverage start date

Your member ID card should come to you in the mail attached to another piece of paper. That paper is worth keeping, too - it will have the coverage start date of your policy. The coverage start date is the day you can begin using your insurance to see your doctor and get prescriptions filled. Your plan does not cover any medical or pharmacy costs until: 1) the effective date of your policy; and 2) Arkansas Blue Cross has received and applied your initial premium payment (for new metallic members, excluding Arkansas Works members).

Get Help When You Need It

How to use your member card

It's not an empty promise. We really are here for you. Friendly service when and how you need it.

Customer Service

  • Main number
  • 1-800-238-8379
  • Metallic plan members i
  • 1-800-800-4298 (TDD 1-501-502-1458)
  • Email customer service
  • By mail
  • Arkansas Blue Cross and Blue Shield
  • P.O. Box 2181
  • Little Rock, AR 72203-2181

Find the nearest physical location

Find us online

Friendly service. When and how you need it.