Call My BlueLine for member information
Participating providers may call My BlueLine at 1-800-827-4814 or (501) 378-2307
for eligibility, claim status and benefit information for members of Arkansas Blue
Cross, Health Advantage and BlueAdvantage Administrators of Arkansas.
NOTE: Please continue using the existing telephone numbers for the following:
- BlueCard®: 1-800-880-0918
- Federal Employee Program (FEP): (501) 378-2531 or 1-800-482-6655
With this enhancement, providers will not have to call multiple telephone numbers
to obtain information on a member depending upon whether the member’s coverage is
with Arkansas Blue Cross, BlueAdvantage, Health Advantage or Medi-Pak®.
How to speak with a customer service representative
If at any point a caller needs to speak with a customer service representative during
regular business hours, the caller simply has to say "Customer Service". At that
time, the caller will be given the option to speak to a customer service representative
with Arkansas Blue Cross, Health Advantage or BlueAdvantage.
Please note that for BlueAdvantage, there are several telephone lines handling self-insured
employer groups. Therefore, it may become necessary to direct callers to a telephone
number on the member's ID card.
Easy access to member information
Arkansas Blue Cross has streamlined the flow of calls received through My BlueLine,
the self-service interactive voice response system. Callers will find easier access
to important information on eligibility and claim status. Please use this self-service
option for routine questions and status updates so customer service representatives
will be available for any questions that cannot be answered through My BlueLine.
Remember, the same information is available through AHIN with additional details
regarding member eligibility, member benefits, claim status and information on BlueCard
for out-of-state Blue Plan coverage.
This information and any benefit information provided is not a guarantee of payment
or coverage and is only valid if all coverage criteria is verified when we receive
the claim. Coverage criteria to be verified includes, but is not limited to, payment
of premium, employment status under group plans, and dependent eligibility. No payment
will be made for any services in connection with which there has been any negligent
or intentional misrepresentation, or failure of disclosure, of any fact relevant
to an eligibility or coverage determination.