When Arkansas Blue Cross and Blue Shield denies a claim for benefits, the member
receives an explanation of benefits (EOB) explaining the reason for the denial.
The member has the right to file an appeal to request review of the denial of a
claim in whole or in part.
An appeal must be submitted in writing. The appeal should include member name, health
plan ID number, a reference to the claim being appealed (such as a claim number),
and date and provider of service.
When To Submit an Appeal
You must file an appeal within 180 days after you have been notified of the denial
Where To Submit an Appeal
Send requests for review of a denial of benefits in writing. Write on the envelope:
Internal Review Request
Send the request to:
Arkansas Blue Cross and Blue Shield
P.O. Box 2181
Little Rock, AR 72203-2181