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Member rights

Report fraud and abuse

Find out how to spot and report fraud such as false claims, misrepresentation of services, medically unnecessary services and more.

Report fraud

Avoid phone scams

If you receive a call from Arkansas Blue Cross and Blue Shield, we want you to be certain it really is from us. Here's a few ways to be 100 percent certain.

How to avoid phone scams

Personally Identifiable Information disclosure

Review our privacy notice statement regarding your Personally Identifiable Information.

View PII disclosure

Web privacy statement

This statement provides information concerning our website, how it works and how we protect you when you visit the site or provide information through the site.

View web privacy statement

Notice of privacy practices

This notice outlines your rights in regard to the protected health information we create and maintain about you, as well as how you can exercise your rights. It also describes how we use your protected health information. In addition, you always have the right to a paper copy of this notice, which can be requested through our customer service department.

View privacy notice

Financial information privacy notice

This notice provides information on how we handle financial information about you.

View financial information privacy notice

File a complaint

If you feel your privacy rights have been violated, you have the right to file a complaint with us or with the Department of Health and Human Services.

File a complaint

Privacy request forms

These printable forms allow you to exercise your privacy rights in the most efficient manner. By printing, completing and sending these forms to the Privacy Office, your request will be processed efficiently because we will have the information needed to fulfill the request.

View forms