Arkansas Blue Cross and Blue Shield understands the privacy of your employees' information
is important to you. The proper handling and security of that information is one
of our highest priorities. We want you to know how we protect that information should
any of your employees have questions about how their information is handled.
Arkansas Blue Cross collects nonpublic personal financial information about the
members of your health plan from several sources. This information includes such
items as names and other personal identifiers from applications for Arkansas Blue
Cross products, transaction information from the use of our products, and information
related to the fact that your employees who are covered by us have been or currently
are our customers.
Arkansas Blue Cross does not disclose, and does not wish to reserve the right to
disclose, nonpublic personal financial information about your health-plan members
to our affiliates or other parties except as permitted or required by law. Examples
of instances in which Arkansas Blue Cross will provide information to affiliates
or other third parties are:
- To service or process products that your employees have requested;
- To provide information as permitted and required by law to accrediting agencies,
guaranty funds or regulatory agencies; or
- To provide information to comply with federal, state or local laws in an administrative
or judicial process.
Arkansas Blue Cross uses a variety of security mechanisms to protect your employees'
personal data. These methods include electronic and physical security measures as
well as company policies that limit our employee access to nonpublic personal financial
information. Improper access and use of confidential information by one of our employees
can result in disciplinary action up to and including termination of employment.
Arkansas Blue Cross recognizes and respects the privacy concerns of potential, current
and former customers. Arkansas Blue Cross is committed to safe-guarding this information.
The Financial Information Privacy Notice is provided for informational purposes
and will be updated and distributed as required by law. It is also available from
our Customer Service Call Center at 1-800-238-8379. Our Call Center is available
between the hours of 8 a.m. until 4:30 p.m. Central Time, Monday through Friday.