Listed below are important points to remember as you perform your duties as a group
administrator. By following these guidelines, you assist us in providing
the best service possible. Your cooperation is greatly appreciated.
Please verify the accuracy of information submitted on employee applications and
change forms and ensure this information is transmitted to the company.
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All permanent, full-time employees (minimum of 30 hours per week; 48 weeks per
year) are eligible for group coverage. Please ask new employees to complete and
sign an application form or submit an online form for Blueprint for Employers and BluesEnroll groups (See "Group
Arkansas Blue Cross will accept applications signed, dated and received no
more than 60 days before the effective date of coverage; all other requirements
for "timely" status will be observed.
Applications can be sent three ways:
Make sure the application is completed in its entirety. Also,
please make sure to write your group number on all applications and change
If the new employee had prior creditable coverage (coverage without a break of 63
days) from a former insurance carrier and was issued a Certificate of Creditable
Coverage (a document that proves the employee had coverage), please attach it to
the application. However, this is not required.
Explain all eligibility periods to new applicants; make sure all employees understand
how effective dates are assigned. Arkansas Blue Cross calculates effective dates
on a calendar day basis. The Employer Group Application has been revised to offer
only a "day" option for waiting periods.
Arkansas Blue Cross will accept online applications transmitted no more than 30
days before the effective date of coverage; all other requirements for "timely"
status will be observed.
On advance effective dates and cancellation dates, the online application will not be transmitted to Arkansas
Blue Cross until 30 days prior to the effective date.
Please explain all waiting periods to new applicants. If your group has special
needs related to waiting periods, please contact your marketing representative or
independent agent. The request will need to be faxed, mailed or emailed on your
company letterhead. This documentation will be placed in your group’s file for verification
of your request.
Make sure your payment reflects the total amount of your group billing; submit only
one check for payment. Also, please write your group number and billing invoice
number on your check.
Do not add an employee's name to your group billing or pay for an employee whose
name does not appear on the billing.
Make premium payments to Arkansas Blue Cross for covered employees and their dependents
every month, in advance (before the due date).
Submit a change request form when changing from family to individual coverage and
remit the corrected amount when the change appears on the billing. Submit a complete
application when changing from individual to family.
NOTE: BluesEnroll groups do not use the change request form.
Remember to accurately and timely report employee and dependent eligibility changes
and other information to Arkansas Blue Cross. If you fail to do so, your group is
liable to Arkansas Blue Cross for any claims paid in error on behalf of such employees
Please remit page one of your bill, noting all adjustments to billed amount.
Please retain a copy of page one for your records and send the original to:
Arkansas Blue Cross and Blue Shield
P.O. Box 3590
Little Rock, AR 72203-3590
Attn: Customer Accounts
If there is any change in your address, telephone number, etc., please notify your
group service representative as soon as possible.
Remember, all correspondence to Arkansas Blue Cross should include your group's
name and number and, if applicable, the ID number of any mentioned employees.
The group policy is the legal, binding group agreement. Guidelines will be applied
as indicated in this manual; revisions will be made as policies and procedures are
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Arkansas Blue Cross and Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association and is licensed to offer health plans in all 75 counties of Arkansas.
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