As the administrator of your group's health benefits, we know that your employees
look to you for answers to their health insurance questions.
In an effort to make your job easier, we have designed the Arkansas Blue Cross and
Blue Shield Group Administrator's Manual especially with you in mind.
We realize there are times when you will need to utilize the expertise of your group
marketing representative or your group service representative or your independent
agent. However, we also know that with reliable, current information, you are perfectly
capable of answering many of your employees' questions. Not only does this save
you time, but it also can strengthen the relationship you have with your employees
in the administration of your group's health insurance.
We hope you will find this manual useful. As always, please let us know if there
are additional steps we can take to improve our working relationship with you.
This Group Administrator's Manual is only a guide. This description is not legally
binding. The controlling terms of the Plan are set forth in the Benefit Certificate
incorporated in the Arkansas Blue Cross and Blue Shield Group Policy. Any discrepancies
between this guide and the Benefit Certificate will be resolved in favor of the
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