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Arkansas Blue Cross providing online sales and service, temporarily closing retail stores

FOR IMMEDIATE RELEASE

Little Rock, Ark. (March 20, 2020) – To better protect customers and employees, Arkansas Blue Cross and Blue Shield will move its sales and service exclusively online and by telephone and temporarily close its eight ArkansasBlue and regional office locations within the state. This change will occur at the close of business Friday, March 20, 2020.

“We are taking the COVID-19 pandemic very seriously, and while we love seeing our members and customers face to face, we recognize that we can still provide great service by telephone or online,” said Curtis Barnett, president and chief executive officer of Arkansas Blue Cross. “If you need help with your insurance coverage or need to purchase coverage, we are here for you.”

People needing assistance can call the number on the back of their member ID card, calling 1-800-392-2583 or go to our websites. Most members can also get self-service information through the My Blueprint member portal. It’s easy to register and provides access to claims history, policy information and even virtual health.

Arkansas Blue Cross sales and service locations are in Fayetteville, Fort Smith, Hot Springs, Jonesboro, Little Rock, Lowell, Pine Bluff and Texarkana.

Please visit our websites, arkbluecross.com, healthadvantage-hmo.com and blueadvantagearkansas.com, regularly for updates on temporary policy changes during the COVID-19 outbreak.