To be the leading provider of health-care financing solutions, service and information
that contribute to improving the health status of all those in the communities we
Our mission is to provide organizations, families and individuals with the best
value in health-care financing products, life insurance and health-related financial
services. Our products and services are designed to create high customer value,
confidence, peace of mind and an improved quality of life.
We believe our strength comes from being an independent, mutual, not-for-profit
health insurance company and that we deliver the best value to our customers and
society by maintaining that structure.
We manage for long-term benefit of the communities we serve, not for short-term
rewards or gains. We remain financially strong and stable in order to serve future
Our members are our owners, and we keep their interests central in our business
Because the best customer is an informed customer, we provide information to allow
people to make knowledgeable health-care decisions and expenditures.
Our work environment fosters personal excellence, growth, flexibility and teamwork.
We believe work is a major part of our lives and should be a fulfilling experience.
Personal accountability and responsibility are cornerstones of our philosophy.
We believe in building and maintaining collaborative, long-term relationships with
physicians, hospitals and other providers. These relationships are characterized
by a mutual interest in our members and a focus on improving the affordability,
delivery and quality of care for our members.
We conduct our operations with the highest degree of integrity, honesty and fairness.
We believe in corporate citizenship and work to improve the quality of life for
We celebrate our successes, learn from our mistakes and continually strive to improve.