|
Financial Highlights
| Claims processed |
8,517,860 |
| Claims incurred |
$948,689,000 |
| |
|
Claims processing times* |
| |
-
Percent processed in 14 calendar days
|
95.1% |
-
Percent processed in 30 calendar days
|
98.7% |
| |
| Total customer inquiries |
6,008,171 |
| |
-
Answered in two calendar days
|
97.96% |
-
Answered in seven calendar days
|
99.02% |
-
Answered in 21 calendar days
|
99.64% |
* Includes BlueCard® claims.
| Claims processed (Parts A and B) |
25,857,949 |
| Benefits paid (Parts A and B) |
$5,051,255,895 |
| Membership as of 12/31/2009 |
| Classification |
Total
Members |
|
Percent of
Business |
| Individual |
90,542 |
|
21.8% |
| Group |
120,876 |
|
29.2% |
| Medicare supplement (Medi-Pak®) |
103,681 |
|
25.0% |
| Federal Employee Health Benefit Plan |
55,928 |
|
13.5% |
| Vision Only |
5,923 |
|
1.4% |
| Dental Only |
15,505 |
|
3.7% |
| Other |
22,163 |
|
5.4% |
| Total Arkansas Blue Cross members |
414,618 |
|
100.0% |
| Enrollment by Product Type |
|
|
|
| Preferred Provider Organization (PPO) |
281,392 |
|
67.9% |
| Indemnity only |
133,226 |
|
32.1% |
| Total Arkansas Blue Cross members |
414,618 |
|
100.0% |
|
|