Position Specific Requirements:
No position specific requirements.
1. Must meet at least one of the following: A. High school diploma or equivalent with experience in a specialized customer service environment.B. Some college plus one experience in a specialized customer service environment. C. Bachelor's degree from an accredited college or university.2. Must successfully complete contact center scenario and Windows based navigation assessments.3. Keyboarding skills.4. Experience in healthcare, medical provider, insurance, medical supplier, medical terminology, claims processing, and/or medical coding is preferred.5. Above average communication skills6. Microsoft Outlook experienceAssessment/Testing needed: CSR Part 1: Call Center, Following Instructions, & Contact Center Retention
CSR Part 2: Contact Center Virtual Scenario
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and Blue Shield Association and is licensed to offer health plans in all 75 counties
of Arkansas. Copyright © 2001-2014 Arkansas Blue Cross and Blue Shield