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Position Description

Arkansas Blue Cross and Blue Shield - EXEMPT POSITION DESCRIPTION

Position:  Coordinator SWB Special Projects I
Reports To: 
Division:  ConsumrRetailMkts-SpecPrj (0060)
Company:  ABCBS
Location:  Label
Job Code:  201221
Min Salary:   52100
Date Posted:  8/14/2013

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Position Specific Requirements: No position specific requirements

Job Summary
The Special Projects Coordinator is responsible for providing analysis and project management skills in an effort to ensure critical Statewide Business (SWB) initiatives – both strategic and regulatory – are implemented on-time, and in an efficient and effective manner.   This position, under the direction of the SWB Special Projects Manager, will assume a lead role in managing special projects indicated as critical by SWB leadership.  

The incumbent will have oversight of short- and long-range initiatives. The coordinator must assume a self-directed leadership role, work independently, understand project management methodologies and quality principles, and possess superior communication skills, while developing and maintaining diplomatic rapport with all internal staff. Necessary skills require complete and thorough written documentation, presentation skills and effective facilitation of internal meetings.  

Nature & Scope
The Special Projects Coordinator reports directly to the SWB Special Projects Manager.

The changing healthcare environment and rise in local competition requires Arkansas Blue Cross to maintain its competitive advantage by understanding the competitive, legislative and regulatory environments, and being able to react quickly and efficiently to changes in those environments. The Enterprise must constantly improve our product portfolio, and operational processes through a systematic and aggressive approach. The Special Projects Coordinator is responsible for special projects demanding the highest level of research, analysis, and project management.  

The Coordinator acts as an individual contributor reporting directly to the SWB Special Projects Manager. While the Coordinator is accountable to the SWB Special Projects Manager, this position is also accountable to the other divisions that support Statewide Business – both Individual and Senior products – including Direct Marketing, Individual Agent Marketing, Continuous Quality Improvement and Individual Underwriting, as well as divisions outside Statewide Business, including Actuarial, Legal, Compliance, Product Development and Communications, Regional Offices and Pharmacy.

The Special Projects Coordinator must also be able to proficiently and professionally communicate, both verbally and in writing, with all levels of management and leadership staff. Additional skills required include the confidence to present information and materials in a professional manner in a presentation setting. The incumbent must also conduct himself/herself in a professional manner at all times, as a representative of Statewide Business and the Enterprise.

The Special Projects Coordinator must exert a positive leadership influence among team members and work closely with other staff in project development and management for special projects that demand the highest level of research, analysis, timeliness and accuracy measures.

The incumbent receives work assignments directly from senior management, the Senior Vice President Statewide Business, Vice President of Senior Products, Director of Under-65 Individual Products, SWB Special Projects Manager, as well as other SWB Management.

The Incumbent must self-manage and have an intrinsic drive to achieve goals and improve upon prior accomplishments. This person is required to work with upper management and manage the priorities of multiple projects, as well as guide other Enterprise teams and employees toward achieving their objectives.

The most common short-term challenges that the incumbent must face are the customer–imposed deadlines. This often requires the person to identify and acquire the adequate internal and external resources, develop project plans, conduct detailed analysis, and ensure implementation of assigned tasks to achieve the project objectives. The incumbent must be proficient in communicating at all levels of the organization, verbally and in writing. Often the results of process improvements or data analysis projects are sensitive or complex in nature and the Coordinator must be able to interpret or educate the client in a professional manner that encourages open thinking.

The incumbent must possess a superior level of interpersonal skills, strong data research and analytical skills and high organizational skills to handle multiple priorities.

Skills, Knowledge, Abilities

• Exceptional analytical and reasoning skills.
• Ability to think independently and creatively.
• Excellent interpersonal skills that include oral and written communication.
• Knowledge of health care delivery and financing systems.
• Ability to accept ownership of job responsibilities in a self-directed team environment.
• A self-starter who is motivated to take the initiative in project development.
• Ability to organize and coordinate workloads for maximum efficiency.
• Ability to actively listen and be receptive to feedback.

Minimum Job Requirements
1. A Bachelors degree AND analytical or leadership experience in health care delivery and finance systems, or related field.

2. Experience in public speaking. Provide list of examples and audiences. Demonstration of public speaking ability may be required during interview.

3. Proficient written communication skills. (Compose and submit with the application a document describing the incumbent's understanding of working in a self-managed environment. Limit document to one page or less. This documentation will be required for interview.)

4. Experience with PC-based software products including word processing, spreadsheet and graphics tools. (Attach resume with a list of software applications used and examples of work)

5. Combined experience involving extensive research, analysis, and project management.

NOTE:  Documented examples of the above experience will be requested during the interview process. 

6. Completion of the "Personal Contributor" assessment.


Progression to Special Projects Coordinator II

1. Experience as a Special Projects Consultant I in the SWB Special Projects Division.

2. Must have participated in a minimum of two (2) large scale projects with heavy user interfacing. Successful completion of the projects (e.g. implementation, problem resolution and user satisfaction) must be shown.

3. Completion of EPMO.


Progression to Special Projects Coordinator III

1.Meets all other qualifications in this position description and in the company Upgrade Policy and:

2.Experience as a Special Projects Coordinator in the SWB Special Projects Division.

3.Must have participated in a minimum of  four (4) large scale projects with heavy user interfacing. Successful completion of the projects (e.g. implementation, problem resolution and user satisfaction) must be shown


Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

1. Act as a consultant to SWB Special Projects Manager
2. Coordinate and work with different areas, regions and partners of the Enterprise to produce efficient progress toward achieving necessary goals and objectives.
3. Responsible for all aspects of project management, including leading work team direction and providing status reporting on an ongoing basis to appropriate leadership staff.
4. Present a professional appearance and demeanor as a representative of Statewide Business and the Enterprise.
5. Assure that effective coordination and clear, professional concise communication is being achieved; inter- and intra-divisional.
6. Collect, organize, summarize, analyze and communicate information necessary to implement SWB Special Projects initiatives.
7. Stay attuned to the health care industry, particularly to regulatory statutes impacting individual business
8. Employ continuous quality improvement (CQI) in all aspects of assigned responsibilities
9. Participate or lead SWB Special Projects.
10. Participate in the leadership of the team through empowerment and example.
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